Warranty Policy

PLEASE READ THIS PRODUCT WARRANTY VERY CAREFULLY

American Hakko Products, Inc. warrants that all HAKKO and CHP brand products will be free from defects in material and workmanship for a period of ninety (90) days from the date of purchase, provided that no warranty shall apply to products that have been damaged, altered, abused, improperly installed, improperly maintained, repaired after purchase, or have had their identification markings removed or altered in any way. Use of non-HAKKO components will void this warranty if that component is defective or is a contributing factor to the defect. The electronic portion of the product shall be warranted for a longer period as specified below. No warranty shall apply to any product or component part that is subject to normal wear during use (such as tips, nozzle, blades, fuses, metal parts, filters, brushes, and the like). All warranties are not transferable.

American Hakko’s warranty obligation shall be limited to repairing or replacing any product determined to be defective. Replacements may include new or factory refurbished products. American Hakko reserves the right to inspect any product to determine whether or not such product has failed due to a defect in material or workmanship and all warranty claims must also comply with the PROCEDURES FOR WARRANTY CLAIMS set forth below. Onsite labor costs are specifically excluded under this warranty.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY FOR ANY CLAIMANT.  AMERICAN HAKKO SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR INDIRECT DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OR INABILITY TO USE ANY PRODUCT.  EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THE WARRANTY PROVIDED HEREIN.  AMERICAN HAKKO’S LIABILITY FOR ANY CLAIM ARISING FROM THIS WARRANTY (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE) SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.  No American Hakko dealer, agent or employee is authorized to make any modification or extension to this warranty.

Because some states do not allow the exclusion or limitation of consequential or incidental damages, or allow limitations on how long an implied warrant lasts, the above limitations may not apply in each case.  This warranty gives specific legal rights, and claimants may have other rights which vary from state to state.

The following products are subject to an extended warranty on the electronic portion of the power supply unit, heating elements, motors, and sensors as defined below:

• HAKKO 373, 375, 485, 851, 950, FA Series, FG Series, FM Series, FR Series, FT Series, FU Series, FX Series, HJ5000 and HU Series.

• CHP AT Series, AM Series, AP Series and CHP DPF-200.

POWER SUPPLY ELECTRONICS:

The electronic portion of the power supply unit is warranted to be free from defects in material and workmanship for a period of twelve (12) months from the date of purchase. This warranty is limited to the failure of components on the central board. This warranty does not include the power supply casing and associated case parts that may fail due to misuse and/or mis-handling.

HEATING ELEMENTS:

The factory installed heating element is warranted not to fail for a period of twelve (12) months from the date of purchase. “Fail” is defined as any portion of the heating element ceasing to function properly under normal operating conditions due to defects in material and workmanship. This warranty shall be void if it is determined that the unit has been misused or damaged outside of normal use. This warranty excludes heating elements that are part of a composite tip, nozzle, or blade and cannot be replaced separate of the composite assembly.

BLOWER MOTORS:

Blower and vacuum motors are warranted not to fail for a period of twelve (12) months from the date of purchase. "Fail" is defined as any portion of the blower or vacuum motor ceasing to function properly under normal operating conditions due to defects in material and workmanship. This warranty shall be void if it is determined that the unit has been misused or damaged outside of normal use.

DRIVER MOTORS:

Brushless driver motors are warranted not to fail for a period of twenty-four (24) months from the date of purchase. All other driver motors are warranted not to fail for a period of twelve (12) months from the date of purchase. "Fail" is defined as any portion of the motor ceasing to function properly under normal operating conditions due to defects in material and workmanship. This warranty shall be void if it is determined that the unit has been misused or damaged outside of normal use.

SENSORS:

Factory installed sensors are warranted not to fail for a period of twelve (12) months from the date of purchase. “Fail” is defined as any portion of the sensor ceasing to function properly under normal operating conditions due to defects in material and workmanship. This warranty shall be void if it is determined that the unit has been misused or damaged outside of normal use.

PROCEDURES FOR WARRANTY CLAIMS:

All warranty claims must be submitted within the applicable warranty period.  Warranty claims shall be made to:

American Hakko Products, Inc.
28920 Avenue Williams
Valencia, CA 91355
(661) 294-0090
Fax: (661) 294-0096
Toll-Free: 1-800-88-HAKKO (42556)
www.HakkoUSA.com

All claimants must obtain a CASE NUMBER from American Hakko before any equipment is returned. Returns without a Case number will not be accepted. Each claimant is responsible for all shipping charges (to and from American Hakko) and any applicable taxes and/or duties. Proper information must be supplied on all units that are being returned. No warranty shall be available to any person who is unable to show proof of purchase. Full compliance with these procedures rests solely with the claimant.

Effective Date

April 1, 2019